Professional Services Engineer

Mend is seeking a highly motivated and experienced engineer for our global Professional Services team!

Location: United States (Home Office)

As a Professional Services Engineer, you will be part of the Customer Experience department. You will become a trusted advisor for Mend’s customers and will be engaging with them to understand their needs, assist them with ensuring the successful implementation of Mend’s solutions and develop extensions to Mend’s products to complement their requirements. You will also work closely with the Product Management, Engineering, Sales and Customer Success teams, and will be the customer voice in internal discussions. This is a hands-on position where you will have a direct impact on customers, combining aspects of consultation and solution architecture, as well as application development.

• 3+ years of experience in a technically oriented, customer-facing role (Professional Services, Solution Architecture, Sales Engineering, Technical Account Management, Customer Support, etc.), preferably with SaaS products.
• Strong interpersonal skills and service orientation.
• Outstanding written and verbal communication skills, including the ability to communicate with both technical and non-technical stakeholders.
• Ability to present to an audience and effectively convey ideas and concepts.
• A clear understanding of the software development process, from requirement gathering and design through delivery.
• Ability to understand and transform business requirements to technical requirements, and vice versa.
• Excellent troubleshooting and problem-solving skills.
• Ability to multitask, manage time, and cope well with constant context-switch.
• Experience working with enterprise customers and complex environments.
• Familiarity with CI/CD flows and software development best practices.
• Proficiency working in Linux-based environments, including basic administration, scripting, and troubleshooting.
• Demonstrated experience in software development, whether through formal roles or informal projects.
• Hands-on experience with software development or scripting, specifically in Python, JS, Java, or Shell.
• Advantage: experience with DevOps tools, developer integrations and REST API.
• Advantage: Understanding of container technologies and orchestration tools.
• Advantage: Full-stack development.
• Advantage: Familiarity with the Application Security market.

The Company: Mend.io offers an enterprise suite of application security tools designed to help organizations build and manage a mature, proactive AppSec program. Mend.io supports both developers and security teams by giving each team different, but complementary, tools to work with—enabling them to stop chasing vulnerabilities and start proactively managing application risk.

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

• We are passionate about excellence
• We see the world from the customer's perspective
• We are better together

The Benefits: Mend.io lives out its employee-centric culture by providing comprehensive benefits to its employees:

• Competitive compensation
• Affordable Health Insurances (8 plans to choose from), Dental and Vision
• Flexible and Generous PTO
• 401k with company match
• Equity
• Paid Parental Leave
• Monthly Work from Home Allowance
• One Time Home Office Set-up Stipend for Remote Roles
• Monthly team social events (locally and virtually)
• Collaborative and innovative environment
• Leadership that supports and encourages professional growth and development

Mend.io's EEO Statement

Mend.io is an equal opportunity employer committed to encouraging and celebrating its diverse and inclusive workforce. We welcome all without regard to age, race, color, religion, gender identity and expression, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, citizenship, national origin, disability, military status, veteran status, political affiliation, or any other protected characteristics. All aspects of employment including hiring, training, advancement, and discipline will be solely based on merit and qualifications related to professional competence. Mend.io operates on a principle of mutual respect and acceptance, and every employee must follow Mend.io’s anti-harassment and anti-discrimination company policies.

Mend.io’s Diversity Commitment

At Mend.io, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. Mend.io is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.

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